Customer Care
Shipping within Australia
We ship via Express post for a flat rate of $9.95 Australia wide for as many items as you like.
Orders within Australia received by 2pm EAST are delivered by E Parcel (Australia Post) courier service and will arrive the next business day. (subject to availability). Pre orders are made to order and so they are final and are delivered as soon as they are produced. The date of delivery is in the description when you purchase the item.
Please be sure to forward your day time address and contact details for delivery.
All orders are very well packed and you will receive an email with full tracking details once shipped.
If you have any question please click here or call +61 2 9360 0535 during business hours.
* Australian capital, metropolitan & major regional areas. Delivery can take up to 3 days for remote & rural districts. Express Post is used for Howe & Christmas Islands. At peak times there can be delivery delays and you will be kept up to date by our Customer Care.
International Shipping
Orders received by 2pm EST are delivered by Australia Post Courier Service or EMS and will arrive within 5-7 business days. Shipping to New Zealand cost $32AUD and $42AUD for the rest of the world for as many garments as you like.
Recipients must sign upon delivery.
Please be sure to forward your day time address and contact details for delivery.
All orders are very well packed and you will receive an email with full tracking details once shipped.
If you have any question please click here or call +61 2 9360 0535 during business hours.
Free Exchanges and Returns
If you live within Australia and would like to return an item please click here and send us an email and we will send you a Pre Paid Express Post satchel for returning your item.
If you live outside of Australia please click here and we can arrange the return or exchange.
You may return items for exchange or return unless otherwise stated ( eg. underwear ) within 7 days of receiving your product.
Satisfaction is our 1st concern so please familiarise yourself with our Terms & Conditions.
Conditions for returns or Exchanges:
All items must be returned within 7 days of the delivery date and, must be returned in an unused condition.
All items must still have all tags intact.
Please note Shakuhachi has a no refund or exchange policy on SALE ITEMS or PRE-ORDER items.
